Customer Management Systems is an outsourced Business Development Center.  We offer Phone Training and Follow-up Services to the automotive industry. Customer Management Systems is committed to improving the automotive customer experience and customer/dealer relationship by raising the standard for follow up services and phone skills through improved customer/dealer communications.  Click here to View Our Press Release!

 Every team is trying to make it into the "sweet 16".  Get your team in now!!  CMS "Sweet 16" our 16 week Phone Training program.

"Are your salespeople converting your phone-ups to appointments?"

 Let the CMS "Sweet 16" program go to work for  your dealership today!

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"They visited the dealership for a reason. They also drove off for a reason."

Let us tell you the real reason why.  Put our follow-up services to work for you today!

Click here to learn more!